Nokia’s most successful trade partner in Africa & the Middle East

A key player in the East African telecommunications industry, MiDCOM is the leading distributor and supplier of Nokia mobile phones and accessories throughout the Africa and Middle East (MEA) region, dominating almost all major markets including the UAE, Nigeria, Kenya, Tanzania, Rwanda and Uganda (amongst several others) whilst extending our reach at a rate that remains unmatched.

Our distribution channels

Our network of walk-in retail outlets covers an expansive footprint across the region. We also place retail units within other stores by way of a ‘shop-in-shop’ concept.

Additionally, we maintain long-standing relationships with most main mobile service providers, incentivising sales of our devices by volume and providing stock on consignment for their outlets. Our successful partner initiatives have involved Vodacom, Airtel, Zain, Orange, Zantel, Warid and many more. The high end corporate deals we offer large businesses, in conjunction with these operators, have thrived throughout all of our markets.

Outstanding after sales care

At MiDCOM, we provide a high quality after-sales service which covers handset repairs falling under customer warranty. Our Level 2 and 3 Nokia-authorised customer care centres are equipped with state-of-the art diagnostic and restoration equipment, handling the most sophisticated repairs down to component level. They are capable of executing lead-free, BGA soldering and chip replacement procedures on all Nokia mobile handsets.

More than just world class handsets

Both MiDCOM centres boast extensive spare parts and accessories catalogues. In fact, our Ugandan centre is the only outlet in the country providing authentic spare parts for all Nokia devices.

Our easily accessible Level 1 centres offer collection points for customers in all major towns, in which faulty Nokia handsets may be dropped off and collected within a reduced turnaround time.

Besides repairs and troubleshooting, these authorised customer care centres also handle customer handset upgrades.

Our employees at each service centre pride themselves in their reliable, timely service. They have undergone comprehensive training, meaning they are empowered to address each customer’s needs and deliver a solution with utmost integrity.

Another step towards providing the best possible customer service has been the introduction of a toll free helpline.

Well stocked showrooms

Our Nokia showrooms cater to individual, corporate of wholesale customers. The showroom employees conduct demonstrations to familiarise customers with the functionalities of each handset or accessory.

Telecommunications is one of the world’s fastest growing industries and MiDCOM has echoed this trend, increasing its coverage at a phenomenal rate

Our ever-expanding reach

Africa is the world’s fastest growing telecommunications market with enormous opportunities, since subscriber penetration is still the lowest in the world at only 40%. MiDCOM is constantly enlarging its footprint beyond the urban market, recognising the needs and opportunities for direct distribution throughout the more rural areas.

An award-winning dynamo

In only a few short years, MiDCOM has been named Nokia’s Best Distributor no less than three times:

• 2006
  During our first year of operation, MiDCOM was awarded the Nokia Rocketing Star Award for South and East Africa. This award was in recognition of outstanding performance and coverage of the Ugandan market.
• 2007
  MiDCOM named Nokia’s Best Distributor, in recognition of our performance in the Tanzanian market.
• 2009
  MiDCOM again receives Nokia’s Best Distributor award, in recognition of our performance in the Kenyan market.